Growing Number Of Restaurants Say They're Showing Up On Delivery Apps Against Their Will

Kimberly Davis reports.

.IF YOU PLAN TO ORDER IN THISWEEKEND, PAY CLOSE ATTENTION TOHOW YOU'RE GETTING YOUR FOOD.A GROWING NUMBER OFRESTAURANTS SAY THEY'RE SHOWINGUP ON POPULAR DELIVERY APSAGAINST THEIR WILL."EYEWITNESS NEWS" REPORTERKIMBERLY DAVIS EXPLAINS WHYTHAT'S A RECIPE FOR DISASTER.THERE'S USUALLY A TWO TOTHREE-WEEK WAIT FOR RESERVATIONSHERE AT CORNERSTONE ANDUNFORTUNATELY THE RESTAURANTDOES NOT DELIVER.BUT RECENTLY, OPENER LEARNEDTHAT IT HAS PARTNERED WITHDELIVERY SERVICES WITHOUT THEIRCONSENT.WE WERE JUST ABSOLUTELY BLOWNAWAY THAT ONE BEING OURINTELLECTUAL PROPERTY, WHICHTHEY CANNOT HAVE THAT WITHOUTOUR CONSENT WAS PUT ON THERE.Reporter: THAT'S HOW THE COOWNER OF CORNERSTONE BISTRODESCRIBES THE MOMENT SHE FOUNDOUT THE WAYNE RADNOR RESTAURANTWAS LISTED ON GRUB HUB AND POSTMATE WITHOUT HER KNOWLEDGE.IT WAS VERY INFURIATINGEVERYTHING WE DO OUR RESTAURANT,OUR HOSPITAL, IS WHERE IT NEEDSTO BE.GRUB HUB, POST MATES AND DOORDASH ARE ALL DELIVERY SERVICESACCUSED OF LISTING ONLINEWITHOUT THE RESTAURANTLYA SPOKESPERSON WITH GRUB HUBSAID THEY PICK UP AND DELIVERTHE CUSTOMER FOOD.WE HAD GOTTEN A COUPLE OFCALLS ABOUT TAKE-OUT ORDERS ANDWERE NOT REALLY AWARE OF ANY OFTHIS INFORMATION.Reporter: "EYEWITNESS NEWS"CONTACTED BOTH GRUB HUB AND POSTMATE.GRUB HUB RELEASED A STATEMENTREADING IN PART, STARTING ACOUPLE MONTHS AGO, IN SELECTCITIES ACROSS THE COUNTRY, WHENWE SEE THAT A RESTAURANT OFFERSTAKE-OUT, WE'LL ADD THERESTAURANT TO OUR MARKETPLACE,IT GOES ON TO SAY, IT'S OUR AIMTO BRING THE BEST DELIVERYEXPERIENCE POSSIBLE, WHILEBALANCING THE INTEREST OF OURDINERS, RESTAURANTS AND DRIVERSIN COMPLYING WITH LOCAL LAWS ANDREGULATIONS IN CONNECTION WITHTHE BUSINESS, POST MATESRESPONDED TO OUR INQUIRY, ASPOKESPERSON TELLS ME IN THE OFFCHANCE A MERCHANT WANTS TO BEREMOVED FROM THE PLATFORM, ALLTHEY HAVE TO DO IS REACH OUT TOUS AND WE'LL REMOVE THEM.CHRISTINE SAID RESTAURANTSSHOULDN'T HAVE TO CALL TO REMOVETHEIR BUSINESS FROM A DELIVERYSERVICE THEY NEVER AGREED TOPARTNER WITH.THEY WERE TERMING US AS ANONCONTRACT RESTAURANT UNLESS WEWERE SIGNING UP FOR, IT -- WESHOULDN'T HAVE TO CALL.Reporter: A FORMAL COMPLAINTHAS BEEN FILED WITH RADNORTOWNSHIP POLICE TO THEPENNSYLVANIA ATTORNEY GENERAL'SOFFICE.WE LOOKED AT POST MATES, GRUBHUB, THAT THERE'S OPPORTUNITIES