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Wedding bells turn to wedding troubles during COVID-19

Video Credit: WKBW Buffalo
Published on July 1, 2020 - Duration: 02:07s

Wedding bells turn to wedding troubles during COVID-19

A local couple wants answers after they were forced to cancel their upcoming wedding, and the venue would not give them all their money back.

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Wedding bells turn to wedding troubles during COVID-19

THE PANDEMIC ISCRETING ALL KINDS OFPROBLEMS FORPEOPLE PLANNINGWEDDINGSAND NOW - A LOCALCOUPLE -- SOON TO BEMARRIED -- WANTSANSWERS -- AFTERTHEY WERE FORCEDTO CANCEL... BUT THEVENUE WOULD NOTGIVE THEM ALL THEIRMONEY BACKTHE REBOUND'S GILATMELAMED IS WORKINGTO MAKE SUREPEOPLE IN POWER DOWHAT'S RIGHT.OCTOBER 2020THAT WAS WHENSTEVEN AND GINAPLANNED ON HAVINGTHEIR SPECIAL DAY ATTHE TONAWANDACASTLE."IT WAS SOMEWHEREDIFFERENT, IT WASAPPEALING ON BOTHTHE OUTSIDE AND THEINSIDE."==BUTT=="IT SEEMED LIKE JUSTWHAT WE WANTED."AND WAS STILL WHATTHEY WANTED.JUST IN OCTOBER2021.

DUE TO THEUNKNOWNS OFCORONAVIRUS ANDWHAT WEDDINGGUIDELINES WILLLOOK LIKE IN THREEMONTHS.THE COUPLE SAYSWHEN THEY ASKEDTHE OWNER OFTONAWANDA CASTLEIF THEY COULDPOSTPONE TO NEXTYEAR."HE WAS NOT EVENWILLING TO LOOK ATTHE DATES FOR NEXTYEAR, WE TOLD HIMTHE DATE IS OPEN BUTTHAT WE'RE THINKINGOF BUT HE WASN'TLISTENING TO THAT."THE COUPLE SAYSTHEY WERE OFFEREDNOVEMBER ANDDECEMBER 2020DATES.

OR TOCANCEL."OF COURSE WE'REGONNA PICK THEHEALTH AND SAFETYOF OUR FAMILY ANDOUR GUEST THERE."THEY BROKE THEIRCONTRACT TWOWEEKS AGO."SHOCK ANDDISSAPOINT, UPSET,UPSET THAT THEYWOULDN'T WORKWITH US."TONAWANDA CASTLEIS KEEPING NEARLY$4,000.STEVEN AND GINAKNOW THE $1,000SECURITY DEPOSIT ISNON-REFUNDABLE.THEIR CONTRACTSAYS TONAWANDACASTLE KEEPS 25% OFTHE PAYMENT BASEDOFF THE COUPLE'SCANCELATION DATE."WHEN WE SIGNEDTHIS NOBODYFIGURED THATANYTHING LIKE THISWOULD HAPPEN."THE ATTORNEYGENERAL'S OFFICESAYS CONSUMERSWITH COVID-19RELATED CONCERNSCAN FILE A COMPLAINTWITH THEIR OFFICE.THE COUPLE IS NOWHAVING THEIRWEDDING AT A NEWVENUE IN OCTOBER2021.AND SAYS THEY WEREABLE TO SWITCH THEDATES OF FOOD,MUSIC, AND ALLOTHER VENDORS.THE SOON TO BENEWLYWEDS ARE NOTJUST FRUSTRATED ATBEING OUT THEMONEY ANDRECEIVING NO 2021DATE.

BUT AT THEWAY THE SITUATIONWAS HANDLED."THERE WAS NOCOMPASSION, NO I'MSORRY, NO KIND OFRECOGNITION FORTHE STRESS THATWE'RE UNDER RIGHTNOW AND HARDDECISIONS THAT WEHAD TO MAKE."THE OWNER OF THETONAWANDA CASTLEDID NOT RETURN OURCALLS OR EMAILS.IN THE CITY OFTONAWANDA,GILATMELAMED, 7EYEWITNESS NEWS.

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