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Woman Wants Car Back after Months in Repair Shop

Credit: KRGV
Published on October 2, 2019 -

Woman Wants Car Back after Months in Repair Shop

Repair shop owner said her insurance company did not cover some of the damages to her car.

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Woman Wants Car Back after Months in Repair Shop

Engineers say that will help reduce any flooding.

A fender bender lands a valley woman's car in repair shop for months.

Now the shop isn't telling her when work are will be done or when she will get her car back.

She calls on her side.

Channel 5 has the answer.

>> these days, rachel torres tells us being a worker single mother is suffer.

Her vehicle has been in a repair shop for months.

>> i was involved in an accident back in july.

I receive the okay from the insurance company to take my vehicle in to a shop.

That's when i took it in to og.

>> reporter: torres said she took it in to o and g services in san juan.

>> i was referred to them and hiing he was going to get the job done at a certain time.

>> reporter: the insurance company gave torres a rental car after the accident.

>> it got to the point writ was already 80 days and they say, you know what, the insurance said go ahead and turn it in because your vehicle never got done.

So you need to turn it in.

>> reporter: after that, she needed answers.

We spoke with o and g fleet service attorney.

He did not want to appear on camera but said the insurance company did not cover damages on her car.

It takes time and unable to give her a deadline.

Torres says she needs a solution.

>> it' difficult getting around to work, kids to school, getting groceries and stuff.

>> reporter: we will continue to follow

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