Your next trip to the mall will look a lot different

Your shopping experience is about to look different in South Florida.

The Gardens Mall is planning major changes in anticipation of when they can open the doors again and customers played a big part in that.

AS RETAILERS PLAN TO REOPEN,SHOPPERS HAVE MADE IT CLEARWHAT THEY WANT.

WPTVNEWSCHANNEL 5'S T.A.

WALKERSHOWS YOU HOW THE GARDENS MALLPLANS TO MAKE THEIR COMEBACKWHILE KEEPING SHOPPER SAFETYIN MIND.THIS WEEK WITH RETAILERS J.CREW AND NEIMAN MARCUSDECLARING BANKRUPTCY, THERETAIL WORLD IS MAKING CHANGESTO STAY IN THE GAME.

THE NEWFACTOR?

- "THE HEALTH RISK.WE'VE LAYERED ON, IS THATGOING TO BE WORTH THAT TRIP TOTHE MALL, OR THAT TRIP TO THESTORE." THE GARDENS MALLSURVEYED 13,000 SHOPPERS TOFIND OUT EXACTLY WHAT PEOPLEARE EXPECTING, AND THE MALLMADE ITS PLAN BASED ON THEINPUT THEY GOT BACK.

"WE FOUNDOUT THEY ARE VERY ANXIOUS TOCOME BACK." ONCE GIVEN THEGREEN LIGHT - THE GARDENS MALLWILL BE OFFERING CURBSIDEPICKUP AND HOME DELIVERYREDUCED SEATING IN THE FOODCOURT MALL EMPLOYEES WILLCARRY CLEANING SUPPLIES, WEARMASKS AT ALL TIMES AND OPENDOORS FOR GUESTS VALET SERVICEWILL NOT RESTART WE GOT TOMOVE FORWARD INTO A NEWPARADIGM OF RETAIL.

WHATEVERTHEY EXPECT, WE HAVE TO MAKESURE WE ARE MEETING THAT LEVELAND EXCEEDING IT, OR OURINDUSTRY WILL JUST BE IN FORSOME TOUGH TIMES." THAT'S WHYTHE OWNERS OF THE GARDENS MALLHELD OFF ON OPENING THEIROTHER LOCATIONS INJACKSONVILLE AND ORLANDO.

THEYWANTED TO TAKE THE TIME TO PUTTHE RIGHT PLAN IN PLACE ANDGIVE TENANTS AMPLE TIME TOREOPEN.

(NATS??) A GEORGETOWNUNIVERSITY CONSUMER BEHAVIORSEXPERT SAYS RETAILERS AREGOING TO HAVE TO FIGURE OUTTHREE THINGS TO BE SUCCESSFUL.1) DEMONSTRATE THEY ARE TAKINGHEALTH SAFETY PRECAUTIONSSERIOUSLY 2) HAVE EXPERIENCESTHAT ARE WORTH THE HEALTH RI3) PROVIDE CUSTOMER SERVICEONLINE THAT PROVIDERS CAN'T"AND THEN THEY ARE GOING TOHAVE TO FIGURE OUT WHY DO YOUNEED TO COME OUT TO ME” THEGARDENS MALL SAYS IF THEGOVERNORTHEY HOPE TO OPEN BY MAY 18THWITH NEW SIGNAGE POSTEDTHROUGHOUT THE FACILITY TOENCOURAGE SOCIAL DISTANCING.TO GET A MORE IN- DEPTH LOOKAT WHAT RETAILERS ARE GOING TOHAVE TO DO TO BE SUCCESSFULWHEN THEY REOPEN HEADWPTV.COM.WE'RE LEARNING MORE ABOUTPLANS THAT HOTELS HAVE TOPROTECT GUESTS ANDEMPLOYEES...AS THE C